Return Policy

Cancellation, Returns & Refund Policy

1. Order Cancellation

We accept order cancellations before the product has been shipped or production has started. If your order is successfully cancelled, you will receive a full refund.

Unfortunately, we cannot cancel an order once it has been shipped.

Order Processing Time: 2–3 business days.
Standard Shipping Time: 11–18 business days.

2. Returns (If Applicable)

We accept returns within 14 days of the delivery date.

To be eligible for a return, your item must meet the following conditions:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or an order confirmation is required.

Please do not send your purchase back to the manufacturer.

U.S. Returns Warehouse Address:

883 Overlook Drive
Crawfordsville, IN 47933
United States

Important Address Information:

Our company is legally registered and operated in Xiamen, Fujian Province, China.

The address listed above is our designated U.S. returns warehouse, used exclusively for handling product returns from customers in the United States. It is not our company's registered business address or headquarters.

Please contact our customer service team at [email protected] before sending any returns to receive return instructions and confirmation.

Customers will not be charged more than once for shipping costs, including return shipping where applicable. No restocking fees will be charged for returned products.

3. Refunds (If Applicable)

Once your returned item has been received and inspected, we will send you an email notification confirming receipt.

We will also notify you whether your refund has been approved or rejected.

If approved, your refund will be processed and automatically credited to your original payment method within a certain number of business days, depending on your payment provider.

4. Late or Missing Refunds

If you have not received your refund yet, please follow these steps:

Check your bank account again.
Contact your credit card company, as it may take some time for the refund to be officially posted.
Contact your bank, as additional processing time may be required.

If you have completed these steps and still have not received your refund, please contact us at:

Email: [email protected]

5. Contact Information

For questions regarding cancellations, returns, or refunds, please contact our customer support team.